Privacy Policy

1. Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Platform" — the line5d website at https://line5d.cam and all associated services, applications, and communications.
• "Personal Data" — any information that identifies or can reasonably be used to identify a natural person, directly or in combination with other data.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, use, disclosure, or deletion.
• "Data Controller" — line5d, the entity that determines the purposes and means of processing your Personal Data.
• "Data Subject" — you, the individual whose Personal Data is processed by line5d.
• "Cookies" — small text files placed on your device by the Platform to enable functionality, analytics, and personalization.
• "KYC" — Know Your Customer verification, including identity and address documentation submitted to comply with anti-fraud and anti-money-laundering obligations.
• "Third Party" — any natural or legal person other than you, line5d, or line5d's authorized processors acting under line5d's instructions.

2. Personal Data We Collect

line5d collects only the Personal Data that is necessary to provide you with a secure, compliant, and high-quality betting experience. The categories of data we collect include:

3. How We Collect Your Data

line5d collects Personal Data through the following channels:

• Direct Submission: When you register an Account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion, you provide Personal Data directly to line5d.
• Automated Technologies: When you access the Platform, our servers automatically record Technical Data such as your IP address, device identifiers, and session activity through server logs, cookies, and pixel tags.
• Payment Processors: When you transact via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja, we receive transaction confirmation data from those providers, including transaction reference numbers and timestamps.
• Identity Verification Partners: We may use authorized third-party KYC service providers to validate the authenticity of documents you submit. These providers operate under strict data processing agreements with line5d.
• Fraud Prevention Services: We may receive risk-assessment signals from fraud detection partners who analyze behavioral and device data to help us identify suspicious activity.

4. Purpose & Legal Basis for Processing

line5d processes your Personal Data only for defined, legitimate purposes. Each processing activity is grounded in one of the following legal bases:

• Contractual Necessity: Processing your registration data, payment details, and wagering history is necessary to perform the contract between you and line5d (i.e., operating your account and fulfilling your bets).
• Legal Obligation: We are required to collect and retain identity and financial records to comply with anti-money-laundering (AML) obligations, responsible gaming regulations, and related legal duties applicable to our operating jurisdiction.
• Legitimate Interests: We process Technical Data and Behavioral Data to maintain platform security, prevent fraud, improve user experience, and conduct analytics — provided these interests are not overridden by your data protection rights.
• Consent: Where we send you optional marketing communications or place non-essential cookies on your device, we do so only with your explicit prior consent. You may withdraw consent at any time.

We do not use your Personal Data for automated decision-making that produces significant legal effects without human oversight, except where required by law or where you have explicitly consented.

5. Data Sharing & Disclosure

line5d does not sell your Personal Data to any third party. We share data only in the following limited and controlled circumstances:

• Authorized Service Providers: We engage third-party processors — including payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay), KYC verification providers, fraud detection vendors, and cloud infrastructure providers — who process data solely on our behalf and under our written instructions. All processors are contractually bound to maintain equivalent data protection standards.
• Game Content Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive limited session and wagering data necessary to operate their games on our platform. These studios are independently licensed and maintain their own data security standards.
• Legal and Regulatory Authorities: We may disclose Personal Data to law enforcement agencies, regulatory bodies, or courts where required by a lawful order, warrant, or applicable legal obligation.
• Business Succession: In the event of a merger, acquisition, or sale of substantially all of line5d's assets, Personal Data may be transferred to the successor entity, subject to equivalent privacy protections being maintained.
• Fraud Prevention Networks: Where your Account is suspected of fraudulent activity, relevant identifiers may be shared with industry fraud-prevention databases to protect other operators and players.

6. Cookies & Tracking Technologies

The line5d Platform uses cookies and similar tracking technologies to deliver a functional, personalized, and secure experience. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: These are essential for the Platform to operate. They enable session management, login authentication, and security functions. These cookies cannot be disabled without affecting core functionality.
• Performance & Analytics Cookies: These cookies collect aggregated, anonymized data about how players use the Platform — such as pages visited and error messages encountered — to help us improve performance and user experience.
• Functional Cookies: These remember your preferences (such as display settings and language preferences) to personalize your experience across sessions.
• Marketing Cookies: Where you have consented, these cookies track your browsing behavior to deliver relevant promotional content. You may withdraw consent at any time via your browser settings or by contacting us.

Most browsers allow you to control or delete cookies through their settings. Disabling certain cookies may impair Platform functionality. Please refer to your browser's help documentation for guidance on managing cookie preferences.

7. Data Retention

line5d retains Personal Data for as long as necessary to fulfill the purposes for which it was collected, and in compliance with applicable legal retention obligations. Our standard retention periods are:

• Account Data: Retained for the duration of your active account, plus a minimum of 5 years following account closure to satisfy anti-money-laundering record-keeping requirements.
• Financial & Transaction Records: Retained for a minimum of 5 years from the date of the transaction, in accordance with applicable financial regulations.
• KYC Documentation: Retained for 5 years following account closure or the completion of the business relationship, whichever is later.
• Support Communications: Retained for 3 years from the date of the last interaction, unless a dispute is ongoing.
• Technical & Log Data: Retained for up to 12 months in an identifiable form, then anonymized or deleted.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized so that it can no longer be associated with any individual.

8. Data Security

line5d implements industry-standard technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, alteration, or disclosure. Our security framework includes:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols, the same standard used by major international financial institutions.
• Encrypted Password Storage: Passwords are never stored in plaintext. We use industry-standard hashing algorithms with salt to protect account credentials.
• Access Controls: Internal access to Personal Data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to Personal Data undergo regular privacy and security training.
• Two-Factor Authentication (2FA): We offer optional two-factor authentication for player accounts to provide an additional layer of login security beyond username and password.
• Regular Security Audits: Our platform undergoes periodic independent security assessments and penetration testing to identify and remediate vulnerabilities proactively.
• Data Minimization: We collect and retain only the minimum Personal Data necessary for each defined purpose, reducing the risk surface in the event of any security incident.

In the unlikely event of a data breach that poses a material risk to your rights, line5d will notify affected users and relevant authorities in accordance with applicable legal requirements and within the timeframes prescribed by law.

9. Your Data Subject Rights

As a data subject, you hold a number of rights with respect to your Personal Data held by line5d. We are committed to honoring these rights in a timely and transparent manner:

• Right of Access: You may request a copy of the Personal Data we hold about you, along with information about how it is being processed. We will respond to verified access requests within 30 days.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your account settings panel.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is unlawful. Note that we may be required to retain certain data for legal compliance purposes even following an erasure request.
• Right to Restrict Processing: In certain circumstances — such as where you contest the accuracy of data or object to processing — you may request that we limit how your data is used while the matter is resolved.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and carried out by automated means, you may request that we provide your Personal Data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our Data Protection team using the details in Section 14. We may require you to verify your identity before processing your request to protect against unauthorized access to your data.

10. Children's Privacy

The line5d Platform is strictly intended for adults aged 21 and over. We do not knowingly collect, solicit, or process Personal Data from individuals under the age of 21. Our registration process includes age verification steps designed to prevent underage access.

If we become aware that Personal Data has been collected from a person under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has created an account on our Platform, please notify us immediately at [email protected].

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. For further guidance, please visit our Responsible Gaming page.

11. International Data Transfers

line5d operates globally and may transfer your Personal Data to servers, service providers, or affiliated entities located outside of Indonesia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data to the same standard as required under applicable law. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities.
• Data processing agreements that impose equivalent security and confidentiality obligations on the recipient.
• Transfers to jurisdictions that are recognized as providing an adequate level of data protection.

By using the Platform from Indonesia — whether from Jakarta, Surabaya, Bali, Medan, Bandung, or any other location — you acknowledge that your Personal Data may be transferred and processed outside Indonesia in accordance with the safeguards described above.

12. Third-Party Links & Services

The line5d Platform may contain references to third-party services — such as game studios (Pragmatic Play, Evolution Gaming, Spribe, Pocket Games Soft) and payment providers (BCA, OVO, GoPay) — whose own privacy practices are independent of this Policy. When you interact directly with a third-party service, that party's privacy policy governs the collection and use of your data within their systems.

line5d is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of our Platform.

13. Changes to This Privacy Policy

line5d reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email address where the changes are significant.
• Display a prominent in-platform notice for a reasonable period following the update.

Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should cease using the Platform and contact us to request account closure and data deletion where applicable.

14. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a complaint about how line5d has handled your Personal Data, please contact our Data Protection team through the following channel:

• Email: [email protected] — please include "Privacy Request" or "Data Rights" in the subject line to ensure prompt routing.
• Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays such as Idul Fitri, Idul Adha, and Indonesian Independence Day (17 August).
• Response Time: We aim to acknowledge all privacy-related inquiries within 5 business days (WIB).

We take all privacy complaints seriously and will investigate each matter thoroughly. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.